Keep up to date with all industry news, special events and thought leadership
Customer Success is one of the most important strategic priorities at Spotlight Reporting. The more we learn about Customer Success principles, strategy and practice, the more we can see the powerful...
As a former Chartered Accountant in practice, I can see strong benefits of a Customer Success mindset for accountants. Too often, accounting firms can see the customer reaching out to them as an...
All too often, accountants agonise over what services to offer and to whom. Layer in fear of selling and marketing Advisory services, and you have a perfect storm for inaction and inertia. It doesn't...
Here in New Zealand, we’ve ticked over into a new financial year. Accountants and bookkeepers look at this time as the start of a fresh chapter, a chance to re-charge the batteries and shake off the...
The inaugural Transform Summit is over and what an event to reflect back on!
When I founded Spotlight Reporting 6 years ago, I’ve always dreamt of holding a conference for the progressive thinkers...
Transform! Summit is shaping up to be “a mandatory event on the 2017 calendar” for accountants, as Xero’s Managing Director, Anna Curzon, noted. Anna is joining a range of interesting and informative...
Cash flow forecasting and cash flow management advisory should not be a marginal, on-demand proposition. Helping clients look ahead with confidence and putting in place basic cash flow maximisation...
It's been a hell of a ride from the first Xerocon in 2010 with fifty accountants and a handful of Xero employees getting drunk in a vineyard near Rod Drury’s house. To the 17th and biggest...
