--- title: Blog | Richard Francis (2) description: Keep up to date with all Spotlight announcements, business advisory industry news, special events and thought leadership. (2) --- [![Return to homepage](https://blog.spotlightreporting.com/hubfs/Brand_attributes/spotlight%20reporting%20logo.svg "Return to homepage")](https://www.spotlightreporting.com/) - [Solutions](https://spotlightreporting.com/our-solutions/) - [Product](http://spotlightreporting.com/product/) - [Pricing](http://spotlightreporting.com/pricing/) - [Resources](http://spotlightreporting.com/resources/) - [Our team](http://spotlightreporting.com/our-team/) - [Blog](https://blog.spotlightreporting.com) - [Free trial](http://go.spotlightreporting.com/Member/Signup) [Login](https://go.spotlightreporting.com/Member/Login?ReturnUrl=%2f) # Blog Keep up to date with all industry news, special events and thought leadership ## Richard Francis ### Recent Posts [![](https://blog.spotlightreporting.com/hubfs/Blog_files/Customer%20Success%20low%20res.jpg)](https://blog.spotlightreporting.com/the-power-of-customer-success) ## [The Power of Customer Success Customer Success is one of the most important strategic priorities at Spotlight Reporting. The more we learn about Customer Success principles, strategy and practice, the more we can see the powerful...](https://blog.spotlightreporting.com/the-power-of-customer-success) [Read More](https://blog.spotlightreporting.com/the-power-of-customer-success) [![](https://blog.spotlightreporting.com/hubfs/Blog_files/Customer%20Success%20in%20Accounting%202.jpg)](https://blog.spotlightreporting.com/customer-success-in-accounting) ## [Customer Success in Accounting As a former Chartered Accountant in practice, I can see strong benefits of a Customer Success mindset for accountants. Too often, accounting firms can see the customer reaching out to them as an...](https://blog.spotlightreporting.com/customer-success-in-accounting) [Read More](https://blog.spotlightreporting.com/customer-success-in-accounting) [![](https://blog.spotlightreporting.com/hubfs/Stock%20images/Money%20Hands%202.png)](https://blog.spotlightreporting.com/7-effective-ways-to-monetise-your-advisory-work) ## [7 Effective Ways to Monetise your Advisory work All too often, accountants agonise over what services to offer and to whom. Layer in fear of selling and marketing Advisory services, and you have a perfect storm for inaction and inertia. It doesn't...](https://blog.spotlightreporting.com/7-effective-ways-to-monetise-your-advisory-work) [Read More](https://blog.spotlightreporting.com/7-effective-ways-to-monetise-your-advisory-work) [![](https://blog.spotlightreporting.com/hubfs/EDMs/Newsletters/April_2017/Spotlight%20Reporting%20ban%20excuses.jpg)](https://blog.spotlightreporting.com/ban_excuses-this-is-your-year) ## [#Ban\_Excuses – this is your year! Here in New Zealand, we’ve ticked over into a new financial year. Accountants and bookkeepers look at this time as the start of a fresh chapter, a chance to re-charge the batteries and shake off the...](https://blog.spotlightreporting.com/ban_excuses-this-is-your-year) [Read More](https://blog.spotlightreporting.com/ban_excuses-this-is-your-year) [![](https://blog.spotlightreporting.com/hubfs/Events/Transform_Summit_2017/Transform%20Summit%202017%20Spotlight%20Reporting%205%20no%20button-1.jpg)](https://blog.spotlightreporting.com/transform-summit-wellington-2017-summary-of-the-event) ## [Transform, Motivate & Ban Excuses! The inaugural Transform Summit is over and what an event to reflect back on! When I founded Spotlight Reporting 6 years ago, I’ve always dreamt of holding a conference for the progressive thinkers...](https://blog.spotlightreporting.com/transform-summit-wellington-2017-summary-of-the-event) [Read More](https://blog.spotlightreporting.com/transform-summit-wellington-2017-summary-of-the-event) [![](https://blog.spotlightreporting.com/hubfs/Events/Transform_Summit_2017/Transform%20Summit%20speaker%20Anna%20Curzon%20Xero.png)](https://blog.spotlightreporting.com/5-key-takeaways-from-transform-summit-for-accountants) ## [5 Key takeaways from Transform! Summit for accountants](https://blog.spotlightreporting.com/5-key-takeaways-from-transform-summit-for-accountants) [[Transform! Summit](https://info.spotlightreporting.com/transform-summit-wellington-2017) is shaping up to be “a mandatory event on the 2017 calendar” for accountants, as Xero’s Managing Director, Anna Curzon, noted. Anna is joining a range of interesting and informative...](https://blog.spotlightreporting.com/5-key-takeaways-from-transform-summit-for-accountants) [Read More](https://blog.spotlightreporting.com/5-key-takeaways-from-transform-summit-for-accountants) [![](https://blog.spotlightreporting.com/hubfs/Blog_files/Header_images/Embedding_a_cash_flow_forecast_budgeting_and_scenario_planning_in_advisory_services_online_accounting_2.png)](https://blog.spotlightreporting.com/embedding-cash-flow-advisory-services) ## [Embedding cash flow advisory services Cash flow forecasting and cash flow management advisory should not be a marginal, on-demand proposition. Helping clients look ahead with confidence and putting in place basic cash flow maximisation...](https://blog.spotlightreporting.com/embedding-cash-flow-advisory-services) [Read More](https://blog.spotlightreporting.com/embedding-cash-flow-advisory-services) [![](https://blog.spotlightreporting.com/hubfs/Events/Xerocon_South_16/Xerocon_South_Xero_app_partner_of_the_year_2016_award_Spotlight_Reporting.jpg)](https://blog.spotlightreporting.com/the-bigger-bang-in-brisbane-xerocon-south-delivers) ## [The Biggest Bang in Brisbane - Xerocon South Delivers It's been a hell of a ride from the first Xerocon in 2010 with fifty accountants and a handful of Xero employees getting drunk in a vineyard near Rod Drury’s house. To the 17th and biggest...](https://blog.spotlightreporting.com/the-bigger-bang-in-brisbane-xerocon-south-delivers) [Read More](https://blog.spotlightreporting.com/the-bigger-bang-in-brisbane-xerocon-south-delivers) [Previous](https://blog.spotlightreporting.com/author/richard-francis/page/1) [Next](https://blog.spotlightreporting.com/author/richard-francis/page/3) ### Posts by Month - [August 2020 (4)](https://blog.spotlightreporting.com/archive/2020/08) - [July 2020 (7)](https://blog.spotlightreporting.com/archive/2020/07) - [June 2020 (7)](https://blog.spotlightreporting.com/archive/2020/06) - [May 2020 (4)](https://blog.spotlightreporting.com/archive/2020/05) - [April 2020 (11)](https://blog.spotlightreporting.com/archive/2020/04) - [March 2020 (12)](https://blog.spotlightreporting.com/archive/2020/03) - [January 2020 (3)](https://blog.spotlightreporting.com/archive/2020/01) - [December 2019 (5)](https://blog.spotlightreporting.com/archive/2019/12) - [November 2019 (4)](https://blog.spotlightreporting.com/archive/2019/11) - 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